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FAQ

  • I received a defective/Wrong product
    We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to end us an email at support@tetesbaby.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product that you received including style and size. Please attach pictures of the product(s) showing the mishap. Example: showing the defect, the size or wrong item. We would provide you with 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
  • Return/Exchange of items
    All items purchased are final sale, thus we cannot offer returns, exchange or refunds for these items. This includes holiday sales. site wide or product specific flash sales, and items purchased using sale codes. ​ If the product you received is deemed defective your order is eligible for a return or exchange. ​ We thank you for understanding this policy.
  • I forgot to use my discount code
    Unfortunately, we have no way to adjust prices to finalize purchases. Once your order is confirmed, it's not possible for you or us to change it once submitted. Please ensure that all your information is accurate before submitting your order, including discounts. Only One Discount code may be applied per order This applies to free shipping discount code.
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